TERMS & CONDITIONS
Please read through the following carefully before placing your order. By placing your order you are agreeing to the terms and conditions set out below.
Please note that any personal information provided to MERMAID GOSSIP by you is treated as confidential and we will not pass it on any other individuals, companies or organisations.
Before placing your order, if you have any queries relating to the terms and conditions please email email@example.com and we will respond with an answer to your query as soon as possible.
Free UK Saver Delivery: (3-5 working days) As long as the order placed is over £50.
UK Standard Delivery: £4 (3-5 working days)
EXTRA UK DELIVERY INFORMATION
We DO NOT ship orders on Saturday, Sunday, or Bank Holidays.
We do not ship to P.O Box or BFPO addresses.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
We do not currently ship out side of the UK. We will be launching international delivery soon. Please send us an email at firstname.lastname@example.org if you have any specific requests which we will consider on a case by case basis.
mermaidgossip.com takes payments via PayPal which will also allow you to pay with a credit or debit card if you don’t have a PayPal account.
We want you to love your MERMAID GOSSIP purchases, but if you do need to return something that you are unhappy with, we will offer a refund, on any item excluding swimwear, and pierced jewellery. Please email us to arrange your return at email@example.com
ADDRESS FOR RETURNS:
Items must be returned at your own cost. We regret that we are unable to refund the cost of postage. MERMAID GOSSIP does not accept liability for any damages during return transit. Customers are responsible for adequately wrapping and insuring any returned items, and sending them back by Royal Mail First Class Recorded delivery.
Once the returned goods have been received we will process your refund to the card from which the original payment was made or back to the PayPal account.
Please be aware that in the interest of hygiene we do not accept returns of swimwear or pierced jewellery. This does not affect your statutory rights.
IF YOU WISH TO RETURN AN ITEM FOR REFUND OR EXCHANGE PLEASE BE AWARE THAT:
All original tags must be attached.
All items must be unworn.
Items must be returned in the same condition as they were received.
RETURNS WILL NOT BE ACCEPTED IF:
Original tags have been removed.
Tags have been ‘re-attached’ by customers.
Items appear to have been worn or have any odours.
Items are not in a saleable condition.
Please DO NOT cut off tags before trying on items as we cannot accept items that have had tags cut off or ‘re-attached’ by customers. We would also advise you not to try on clothing if you are wearing perfume or deodorant which could leave a scent on the item or if you have been smoking. We also ask that you store items that you intend to return us in a safe place away from cigarette smoke and cooking smells as we cannot accept items that are returned to us with an odour.